Golf Tees Etc. is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund so long as it is new and unused, and in its original packaging.
The following products may not be returned:
Special orders Custom golf clubs Personalized items This guarantee must be exercised within 30 days of your receipt of the merchandise.
Returns and exchanges are accepted only for items purchased from Golf Tees Etc.. Refunds will be applied based on the original method of payment.
Defective Products Any defective product may be returned within 30 days for a replacement or refund.
Warranty Claims Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers’ products, or may be found on their respective websites. Please contact Golf Tees Etc. prior to returning any merchandise for warranty consideration.
Shortages Many orders ship in multiple cartons and may arrive days apart, so check your packing slip before calling us to report a shortage. All claims for shortages must be made with the carrier within 10 days of the invoice date.
Damaged Goods If an item reaches you in damaged condition, save the shipping carton and notify Golf Tees Etc. at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.
Restocking Fees If you wish to return an item that is not faulty and was just ordered incorrectly or you have changed your mind, then a restocking fee maybe applied depending on the product. For example, all Team Golf items incur a 20% restocking fee as they are sent directly back to the manufacturer. (A returns authorization must still be obtained in advance. We will advise on other restocking fees prior to sending returns authorization.
How to Return Merchandise To return an item to our warehouse, we encourage you to re-use your original shipping carton. Please note the reason for your return, and enclose the slip in the shipping carton. If you do not have your packing slip, please include a separate piece of paper containing your printed name and address, the order number and your Golf Tees Etc. Customer Number, and the reason for the return or exchange. Wrap the package securely and send it to the following address:
Golf Tees Etc. ATTN: Returns Dept. 1621 S Evanston St Aurora, Co 80012 USA
Still Have Questions? Contact Customer Service
Customer Service: Email : inquiries@golfteesetc.com Phone: 1-800-409-6215
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