Golf Tees Etc. is committed to providing products of high quality and value, and we back this commitment with a satisfaction guarantee. If you purchase an item from us that for any reason fails to give complete satisfaction, you may return it to us for an exchange or full refund so long as it is new and unused, and in its original packaging.
The following products may not be returned:
Custom golf clubs
This guarantee must be exercised within 30 days of your receipt of the merchandise.
Returns and exchanges are accepted only for items purchased from Golf Tees Etc.. Refunds will be applied based on the original method of payment.
Any defective product may be returned within 30 days for a replacement or refund.
Warranty claims are subject to the discretion of the original product manufacturer. Warranty information is included with many manufacturers’ products, or may be found on their respective websites. Please contact Golf Tees Etc. prior to returning any merchandise for warranty consideration.
Many orders ship in multiple cartons and may arrive days apart, so check your packing slip before calling us to report a shortage. All claims for shortages must be made with the carrier within 10 days of the invoice date.
If an item reaches you in damaged condition, save the shipping carton and notify Golf Tees Etc. at once. Please do not return damaged or broken merchandise to us unless you receive our instructions to do so. This is necessary so that you do not lose your right to file a claim. All claims for damaged goods must be made with the carrier within 10 days of the invoice date.
Restocking Fees / Shipping Fees
If you wish to return an item that is not faulty and was just ordered incorrectly or you have changed your mind, then a restocking fee maybe applied depending on the product. For example, all Team Golf items incur a 20% restocking fee as they are sent directly back to the manufacturer. (A returns authorization must still be obtained in advance. We will advise on other restocking fees prior to sending returns authorization. The cost of returning the goods in this instance must be covered by the buyer.
Please also note that if you wish to return an item that is not faulty and was just ordered incorrectly or you have changed your mind, and we originally shipped for free, then the original cost of shipping will be deducted from the refund. If we do not do this then we would lose money on the transaction.
How to Return Merchandise
If you wish to return an item then please contact us prior to doing so as we will need to authorize the return and provide an RA number with shipping instructions. Once received you can then return the item back to us. We encourage you to re-use your original shipping carton.
Still Have Questions? Contact Customer Service
Email : firstname.lastname@example.org